FREQUENTLY ASKED QUESTIONS
Click here for questions on Etiquette

When will I receive my order?
Your order will ship within 24-48 hours after your order is placed (weekends and holidays excluded. Orders placed after 10am will be processed the following business day). This time is necessary for production of your order. Non-paper items (such as mugs and shirts may take longer). We then ship via UPS ground unless otherwise specified, which typically takes 2-3 days.

How much is shipping?
Shipping prices may vary depending on weight of item purchased. Exact cost of shipping is shown at the end of your order during checkout. Please note that international deliveries may exceed cost of shipping shown during checkout.

When do I receive my discount? (ID Codes, Special Discounts, Gift Certificates)
Thanks to our low overhead, we practically always have a sale. Any discounts we advertise will be figured into the price at the end of checkout when you are shown an itemized list of your order.

Do all invitations come with double envelopes?
Yes. They all come with an outer and inner envelope. The inner envelope can also be ordered with a liner (lined envelopes are lined with foil for presentation).

Can I make changes to my order once it is place?
Yes, but only if you contact us within 24 hours.. We have a very streamlined process where once you place the order, it almost immediately goes into the production process. Once your order is actually produced, changes may not be made without extra charges.

What if there is a mistake on my order?
If there is a mistake on your order which we made, we will gladly replace your order or refund your money. Please remember to proof all orders carefully before placing them. If an order has a mistake made by you, we will re-run the job for you at a discount, but refunds cannot be made. Requests for refunds or reprints must be made within 14 days of receipt.

I can't see my proof - I receive a message which says "Servers are busy"
Due to the sudden popularity of our site and it's great deals, our servers are occasionally overloaded, and cannot process your proof. If this happens to you, you may still complete the order, but unfortunately will not be able to view a live proof without starting over. We are currently working to add more powerful servers.

ID Codes, Special Discounts, Gift Certificates
If you receive a promotional code for special discounts or gift certificates, you will enter them in the ID Code Field when asked for your shipping information. Click here to see a picture. Due to system limitations we must manually apply your discount, therefore your order will not immediately reflect discounts from these codes. A valid credit card must be entered to process your order (regardless of the amount of discount or gift certificate. This is for security/verification purposes). Your order will then be sent directly to our processing department where our staff will note the discount code and apply it towards your order. You will then receive an email reflecting your new total.

December Rebate